Service bookings, parts orders and warranty claims, sorted and answered
Kerna sorts the dealership inbox into service bookings, parts and suppliers, sales enquiries, warranty and claims and fleet accounts, reads repair invoices, parts orders and inspection reports, and drafts each reply for you to check.
Sorted into your categories
Service or repair invoice
The email Automotive teams work through every day
Service bookings, parts orders and sales enquiries arrive at one address
Parts orders and repair invoices arrive as PDFs that someone retypes line by line
A warranty claim needs the claim number, the policy and the dates before anyone can chase it
Fleet customers expect one answer about several vehicles at once
Customers write in their own language
When service and sales share one mailbox, a customer gets two answers or none
Your Automotive inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The Automotive documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Service or repair invoice
18 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Parts order
10 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Vehicle spec or quote
16 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Warranty claim
16 fieldsInspection or MOT report
14 fieldsRun it on the next Automotive document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Parts orders and invoices into a sheet
Repair invoices, parts orders, vehicle quotes, warranty claims and inspection reports, with one row per line where there are lines. Gmail exports to Google Sheets, Outlook to Excel.
Service dates into the calendar
Kerna finds the date in a booking request, warns you of a clash and adds it to the calendar when you choose to.
One person on each email (Outlook)
In an Outlook shared mailbox, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
Parts orders passed on without retyping (Outlook)
Kerna turns a parts order or a complaint into a form you check. Once you approve it, Send to passes it to Make, Zapier or Power Automate. Every plan.
The Automotive emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Does Kerna connect to our DMS?
Not directly. Kerna works inside Gmail and Outlook. Extracted fields export to Google Sheets from Gmail or to Excel from Outlook, and in Outlook, Send to passes a checked form to Make, Zapier or Power Automate, where your automation takes it on.
Can sales and service work from one mailbox?
In Outlook, on Business and Enterprise. Kerna shows who has each email and its status, and marks a conversation when a colleague has started a reply. It stores the status, never the email.
Does it send recall notices?
No. Kerna drafts individual replies and emails for a person to check and send; it does not send bulk mail.
Will it work for a used-car dealer?
Yes. The categories and documents are a starting point; rename them to match how your business works.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.