Order questions, returns and supplier invoices, sorted and answered
Kerna sorts the store's inbox into orders, returns, suppliers, shipping and marketplace mail, reads the fields off invoices and delivery notes, and drafts each reply for you to check. In Gmail or Outlook.
Sorted into your categories
Supplier invoice
The email E-commerce teams work through every day
Order questions, return requests and supplier mail land in one inbox, and the urgent ones sit under the rest
Supplier invoices and delivery notes arrive as PDFs that someone retypes into a sheet
A return can't be answered until someone finds the order number, the reason and the condition
In a sale the inbox doubles and replies slip past a day
Customers write in their own language and expect the answer in it
When two people work orders@, one customer gets two answers and another gets none
Your E-commerce inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The E-commerce documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Supplier invoice
19 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Packing or delivery note
10 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Returns form
9 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Shipping manifest
12 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Marketplace settlement report
14 fieldsPlus one row per line: Description, Date, Reference, Debit, Credit, Balance
Run it on the next E-commerce document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Invoices and delivery notes into a sheet
Every field on a supplier invoice or packing note, with one row per line item. Gmail exports to Google Sheets, Outlook to Excel.
The reply starts from the order
Kerna summarises the thread and drafts the reply in the customer's language. You check it and send it.
One person on each email (Outlook)
In a shared mailbox such as orders@, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
Orders into your system without retyping (Outlook)
Kerna turns an order or complaint email into a form you check. Once you approve it, Send to passes it to Make, Zapier or Power Automate. Every plan.
The E-commerce emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Does Kerna connect to Shopify or WooCommerce?
Not directly. Kerna works inside Gmail and Outlook. From Gmail, extracted fields export to Google Sheets. In Outlook, Send to passes a checked order or return to Make, Zapier or Power Automate, and your automation takes it from there.
Does Kerna send emails on its own?
No. Kerna drafts and a person sends. The order confirmations and shipping notices your store sends automatically stay with your store platform.
Can two people work the same orders@ mailbox?
In Outlook, on Business and Enterprise. Kerna shows who has each email and its status, and marks a conversation when a colleague has started a reply. It stores the status, never the email.
Will customers get answers in their own language?
Kerna detects the language of the message and drafts the reply in it, in any of 45 languages, in the tone you set.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.