Admissions, parent and student email, sorted and answered
Kerna sorts the office inbox into student enquiries, admissions, parents and guardians, staff and scheduling and administration, reads the fields off application and consent forms, and drafts each reply for staff to check.
Sorted into your categories
Application form
The email Education teams work through every day
Admissions questions, parent messages and staff scheduling share one office inbox
Application and consent forms arrive as attachments that someone types into a list
Fee statements and invoices need checking line by line
Families write in the language they are most at home in
In application season the inbox doubles and replies slip
When several staff answer the same address, a parent hears twice or not at all
Your Education inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The Education documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Application form
10 fieldsTranscript or report
8 fieldsPlus one row per line: Subject, Code, Credits, Grade, Result
Invoice or fee statement
19 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Timetable
4 fieldsPlus one row per line: Subject, Day, Time, Teacher, Room, Weeks
Consent form
12 fieldsRun it on the next Education document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Forms into a sheet
Application forms, consent forms, transcripts, timetables and fee statements, with the fields already named. Gmail exports to Google Sheets, Outlook to Excel.
Replies in the family's language
Kerna detects the language of the message and drafts the reply in it, in any of 45 languages. Staff check it and send it.
Dates into the calendar
Open days, deadlines and meetings found in an email go to the calendar when you choose to, with a warning if they clash.
One person on each email (Outlook)
In a shared mailbox such as admissions@, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
The Education emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Is Kerna appropriate for student data?
The facts: Kerna acts only when someone uses a feature and never scans the mailbox in the background. The text a feature needs goes to OpenAI under Zero Data Retention terms, and Kerna does not write email content to its databases, logs or backups. Kerna's servers are in Belgium and account data is stored in Warsaw; OpenAI may process data in the US under Standard Contractual Clauses. The trust page and the DPA have the detail. Whether that fits your obligations, under GDPR, FERPA or other rules, is for your data protection lead to decide.
Does it work for international recruitment?
Yes. Enquiries in other languages are answered in them, and application forms are read into a sheet.
Can staff share standard replies?
On Business and Enterprise, a team leader can share prompts with everyone on the team, so common replies start from the same instructions.
Does it work on a phone?
The Gmail add-on works in the Gmail mobile app on Android and iOS. Kerna for Outlook works in Outlook on the desktop and the web, not in the Outlook mobile apps.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.