All industries
For any business

Client requests, invoices and supplier mail, sorted and answered

Kerna sorts the inbox into client requests, invoices and payments, suppliers, internal team and admin, reads invoices, purchase orders, contracts and receipts, and drafts each reply for you to check.

Gmail and Outlook5 categories, 5 document typesEmail content not stored45 languages
Kerna · TriageGeneral Business

Sorted into your categories

Client requests
Invoices & payments
Suppliers & vendors
Internal team
Admin & compliance

Invoice

Invoice number
Issuer
Issuer tax ID
Reading the fields
What arrives

The email General Business teams work through every day

Client requests, supplier invoices and internal mail arrive in one inbox

Invoices and receipts arrive as PDFs that someone retypes into a sheet

Contracts get filed without their dates and renewal terms noted

A purchase order waits while someone checks it line by line

Clients and suppliers write in their own language

When several people answer one address, a client hears twice or not at all

Triage

Your General Business inbox, sorted the way you sort it

Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.

Client requestsInvoices & paymentsSuppliers & vendorsInternal teamAdmin & compliance+ one of your own
Attachment extraction

The General Business documents Kerna already recognises

Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.

Invoice

18 fields
Invoice numberIssuerIssuer tax IDIssuer addressCustomerCustomer tax ID+12

Plus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount

Purchase order

11 fields
Order numberBuyerSupplierOrder dateRequired dateCurrency+5

Plus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount

Contract or agreement

14 fields
Agreement titlePartiesEffective dateTermRenewalValue+8

Bank statement

11 fields
Statement referenceAccount holderAccount numberStatement periodCurrencyOpening balance+5

Plus one row per line: Description, Date, Reference, Debit, Credit, Balance

Receipt or expense

11 fields
Receipt numberMerchantMerchant tax IDPurchase dateCurrencyNet total+5

Plus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount

Run it on the next General Business document that arrives

Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.

What happens next

From the email that arrives to the work that's done.

Invoices and receipts into a sheet

Invoices, purchase orders, contracts, bank statements and receipts, with one row per line where there are lines. Gmail exports to Google Sheets, Outlook to Excel.

Replies from the whole thread

Kerna summarises the thread and drafts the reply in the language of the message and the tone you set. You check it and send it.

One person on each email (Outlook)

In an Outlook shared mailbox, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.

Orders passed on without retyping (Outlook)

Kerna turns an order or a complaint into a form you check. Once you approve it, Send to passes it to Make, Zapier or Power Automate. Every plan.

Writing

The General Business emails you send most, drafted from a short brief

Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.

01Meeting Request
02Request for Information
03Thank You Note
04Internal Announcement
05Project Kick-off Invitation
06Weekly/Monthly Progress Report
07Request for Collaboration
08Out of Office Notification
09Holiday Greetings to Clients
10Apology for a Delay
Good to know

Frequently asked questions

My industry has its own page. Which should I look at?

Yours, if it is listed: its categories and documents are closer to your work. These are the general starting point, and both can be renamed and extended.

Does it work for one person?

Yes. Starter, Standard and Pro are for one person; Business and Enterprise add team seats. Starter is free, with no card.

Can I keep my own wording and sign-off?

Yes. Your custom prompts and the tone setting shape every draft, and you edit the draft before you send it.

Does it work on a phone?

The Gmail add-on works in the Gmail mobile app on Android and iOS. Kerna for Outlook works in Outlook on the desktop and the web, not in the Outlook mobile apps.

Start with what's in your inbox today

Free to install. Free to try. No credit card required.

Business email: requests, invoices, suppliers | Kerna