Patient communication that scales without losing the human touch
Appointment reminders, test result notifications, and patient follow-ups in 45 languages. Designed for clinics serving multilingual patient populations.
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Appointment Reminder
Why Healthcare teams use Kerna
Reception staff spend hours each day writing repetitive appointment confirmations and reminders
Multilingual patient populations need communications in their own language — not generic English
Test result notifications must be careful, accurate, and empathetic — not template-feeling
Insurance and billing inquiries require precise terminology and patient-friendly tone simultaneously
Patient data privacy is non-negotiable — third-party data retention is a compliance risk
No-shows hurt revenue, but follow-up reminders are tedious to personalise
Built around how Healthcare teams actually work.
Empathetic tones built in
Switch between professional, friendly, and empathetic registers — match the right tone to the situation, from routine confirmations to sensitive follow-ups.
45 languages for diverse patient populations
Reply to patients in their preferred language with correct medical terminology. Particularly useful in immigration-heavy areas and border clinics.
Smart extraction for clinical data
Automatically extract Patient MRN, Insurance Policy Numbers, Appointment Types, and Prescription Details from incoming emails into structured tasks.
Privacy-first by design
Patient communications are processed in real time without persistent storage. Aligned with GDPR principles and healthcare privacy expectations.
Every common Healthcare email, drafted in one click.
Pre-configured email scenarios from Kerna's add-on, tuned for your field.
Turn incoming email into structured data.
Kerna pulls the fields that matter from messages you receive — straight into Calendar and Tasks.
Frequently asked questions
Is Kerna HIPAA-compliant?
Kerna processes email content in real time without storing it. We retain only anonymous usage counts. For US-based practices subject to HIPAA, please review our data processing agreement and consult your compliance team — Kerna does not transmit patient data to external storage, but you remain responsible for your overall HIPAA program.
Can Kerna handle medical terminology accurately?
Kerna recognises standard medical vocabulary across the languages it supports. For specialised terms, ICD codes, or local clinical conventions, we recommend reviewing each draft. Kerna helps you communicate faster — clinical accuracy review remains with your staff.
How does Kerna handle patient consent for AI processing?
Kerna assists your staff in drafting outgoing correspondence — patients are not interacting directly with AI, your team is reviewing every draft before send. Whether you need to mention AI use in your patient communications policy is a question for your compliance team.
Does it work for multilingual patient populations?
Yes, this is one of Kerna's strongest use cases. The add-on auto-detects an incoming email's language and generates replies in the same language, with correct medical and formality registers. Particularly useful for clinics serving immigrant communities or in multilingual regions.
Ready to upgrade your Healthcare email workflow?
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