Appointment requests, referrals and results, sorted and read
Kerna sorts the practice inbox into appointments, referrals and results, insurance and billing, suppliers and admin, reads the details off referral letters and claims, and drafts the reply for your staff to check.
Sorted into your categories
Referral letter
The email Healthcare teams work through every day
Appointment requests, referral letters and supplier mail arrive in one inbox, and the front desk sorts them by hand
Referral letters and results come as attachments that someone types into another system
An insurance claim needs the claim number, the policy and the dates before anyone can follow it up
Patients write in the language they are most comfortable in
When several people answer the practice inbox, a patient waits while each assumes another has replied
Patient information needs care about where it goes
Your Healthcare inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The Healthcare documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Referral letter
11 fieldsLab or test result
11 fieldsInsurance claim
15 fieldsPrescription
12 fieldsDischarge summary
11 fieldsRun it on the next Healthcare document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Referrals and claims, field by field
Referral letters, results, insurance claims, prescriptions and discharge summaries, with the fields already named. Gmail exports to Google Sheets, Outlook to Excel.
Replies drafted for staff to check
Kerna summarises the thread and drafts the reply in the patient's language and the tone you set. Your staff read it and send it.
Who has which email (Outlook)
In an Outlook shared mailbox, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
What happens to the email
Kerna does not store the content of your emails: it is read when someone uses a feature and never written to our databases, logs or backups. Names and other details go to the AI provider as they appear; card numbers, IBANs and some national ID numbers in the email text are replaced first.
The Healthcare emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Is Kerna HIPAA-compliant?
Kerna does not claim HIPAA compliance. The facts: Kerna acts only when someone uses a feature and never scans the mailbox in the background. The text a feature needs goes to OpenAI under Zero Data Retention terms, and Kerna does not write email content to its databases, logs or backups. Kerna's servers are in Belgium and account data is stored in Warsaw; OpenAI may process data in the US under Standard Contractual Clauses. The trust page and the DPA have the detail. Whether patient information may be processed this way is for your compliance team to decide.
Does Kerna make clinical decisions?
No. It sorts email, summarises threads, reads fields off documents and drafts replies. Every reply is a draft that a member of staff reads before it is sent.
Should patients be told that AI is used?
That is for your own policy. Patients never deal with Kerna directly: it drafts for your staff, and nothing is sent unless a person sends it. Kerna's settings include an AI-disclosure option.
Does it help with patients who write in other languages?
Yes. Kerna detects the language of the message and drafts the reply in it, in any of 45 languages.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.