Reservations, guest requests and supplier invoices, sorted and answered
Kerna sorts the property inbox into reservations, guest requests, suppliers, events and groups and reviews, reads booking confirmations, event orders and supplier invoices, and drafts each reply for you to check.
Sorted into your categories
Booking confirmation
The email Hospitality teams work through every day
Booking requests, guest questions and supplier invoices arrive at one address
A group or event enquiry needs the dates, the numbers and the menu before anyone can quote
Supplier invoices and price lists arrive as PDFs that someone checks line by line
Guests write in their own language and expect the answer in it
Review and platform messages wait while reservations come first
When reception and reservations share one mailbox, a guest gets two answers or none
Your Hospitality inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The Hospitality documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Booking confirmation
15 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Supplier invoice
18 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Function or event order
16 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Menu or price list
4 fieldsPlus one row per line: Item name, Category, Description, Unit, Price, Allergens
Guest folio
10 fieldsPlus one row per line: Description, Date, Reference, Debit, Credit, Balance
Run it on the next Hospitality document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Bookings and invoices into a sheet
Booking confirmations, event orders, guest folios, price lists and supplier invoices, with one row per line. Gmail exports to Google Sheets, Outlook to Excel.
Replies in the guest's language
Kerna detects the language of the message and drafts the reply in it, in any of 45 languages and the tone you set. You check it and send it.
One person on each email (Outlook)
In an Outlook shared mailbox, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
Bookings passed on without retyping (Outlook)
Kerna turns a booking or a complaint into a form you check. Once you approve it, Send to passes it to Make, Zapier or Power Automate. Every plan.
The Hospitality emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Does Kerna connect to our PMS or booking system?
Not directly. Kerna works inside Gmail and Outlook. Extracted fields export to Google Sheets from Gmail or to Excel from Outlook, and in Outlook, Send to passes a checked form to Make, Zapier or Power Automate, where your automation takes it on.
Can replies sound like our property?
Yes. Your custom prompts and the tone setting shape every draft, and staff edit the draft before sending it.
How does it handle group and wedding enquiries?
It reads the dates, the party size and the venue off event orders and booking confirmations, and drafts the reply from the whole thread.
Is it useful for a small restaurant?
Yes. Starter is free for one mailbox, with no card, and the categories and documents can be renamed to fit.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.