Enquiries, viewings and offers, sorted and answered
Kerna sorts the agency inbox into property enquiries, viewings, offers, contracts and tenant mail, reads the details off offer letters, tenancy agreements and inspection reports, and drafts each reply for you to check.
Sorted into your categories
Property listing or spec
The email Real Estate teams work through every day
Portal enquiries, viewing requests and tenant messages land in one inbox, and the serious buyer sits under the rest
An offer arrives as a PDF and someone copies the amount, the deposit and the conditions into the file
Maintenance requests from tenants get lost between sales and lettings
Buyers and tenants from abroad write in their own language
Tenancy agreements and inspection reports need their dates and defects pulled out before anyone can act
When two negotiators work the same inbox, one buyer hears twice and another not at all
Your Real Estate inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The Real Estate documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Property listing or spec
13 fieldsTenancy agreement
16 fieldsOffer letter
11 fieldsSurvey or inspection report
12 fieldsCompletion statement
12 fieldsPlus one row per line: Description, Date, Reference, Debit, Credit, Balance
Run it on the next Real Estate document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Offers and agreements, field by field
Offer letters, tenancy agreements, inspection reports and completion statements, with the fields already named: property address, offer amount, deposit, term, defects. Gmail exports to Google Sheets, Outlook to Excel.
A reply for every enquiry
Kerna summarises the thread and drafts the reply in the buyer's or tenant's language. You check it and send it.
Viewings into the calendar
Kerna finds the date in a viewing request, warns you of a clash and adds it to your calendar when you choose to.
One negotiator on each email (Outlook)
In an Outlook shared mailbox, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
The Real Estate emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Does Kerna connect to my CRM or a property portal?
Not directly. Kerna works inside Gmail and Outlook. Extracted fields export to Google Sheets from Gmail or to Excel from Outlook, and in Outlook, Send to passes a checked form to Make, Zapier or Power Automate, where your automation takes it on.
Is it for lettings and property management too?
Yes. The categories include maintenance and tenants, and tenancy agreements and inspection reports are among the documents Kerna reads. Rename the categories to match how your agency splits the work.
Can agents share standard replies?
On Business and Enterprise, a team leader can share prompts with everyone on the team, so common replies start from the same instructions.
Will buyers abroad get answers in their language?
Kerna detects the language of the message and drafts the reply in it, in any of 45 languages, in the tone you set.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.