Support, billing and sales email, sorted and answered
Kerna sorts the team inbox into support, billing and subscriptions, feature requests, sales and partners, reads order forms, security questionnaires and usage reports, and drafts each reply for you to check.
Sorted into your categories
Customer invoice
The email SaaS teams work through every day
Support questions, billing disputes and sales enquiries arrive at the same address
Order forms and security questionnaires arrive as attachments that someone reads line by line
Feature requests get answered once and never logged
Users write in their own language and expect the answer in it
A billing question needs the account, the plan and the period before anyone can reply
When support and sales share one mailbox, two people answer the same user
Your SaaS inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The SaaS documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Customer invoice
19 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Subscription order form
16 fieldsService agreement (MSA)
16 fieldsSecurity questionnaire
11 fieldsUsage or billing report
9 fieldsRun it on the next SaaS document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Order forms and questionnaires, field by field
Subscription order forms, MSAs, security questionnaires and usage reports, with the fields already named: parties, term, renewal, data location, subprocessors. Gmail exports to Google Sheets, Outlook to Excel.
Replies that start from the thread
Kerna summarises the conversation and drafts the reply in the user's language. Someone on the team checks it and sends it.
One person on each email (Outlook)
In a shared mailbox such as support@, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
Complaints and requests passed on (Outlook)
Kerna turns a complaint or a feature request into a form you check. Once you approve it, Send to passes it to Make, Zapier or Power Automate. Every plan.
The SaaS emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Does Kerna replace our transactional email service?
No. Kerna works on the email your team reads and answers in Gmail or Outlook. Automated messages such as welcome flows and password resets stay with your email service.
How does it compare to dedicated CS tools like Intercom or Zendesk?
Kerna isn't a ticketing or CS platform. It works inside the Gmail or Outlook you already use: it sorts what arrives into your categories, summarises threads and drafts replies for you to check, and in an Outlook shared mailbox it shows who has each email and where it stands.
Can the team share standard answers?
On Business and Enterprise, a team leader can share prompts with everyone on the team, so common replies start from the same instructions.
Does it handle technical content?
Yes. The language model handles technical vocabulary such as APIs, errors and configuration. Where the exact wording matters, a custom prompt fixes the phrasing you want.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.