Traveller communication that handles every language and timezone
Itinerary confirmations, travel document reminders, flight change notifications, and post-trip surveys in 45 languages.
Choose a template
Itinerary Confirmation
Why Travel Agency teams use Kerna
International travellers expect itinerary confirmations in their own language
Flight change notifications need to be clear, prompt, and reassuring — not alarming
Visa application reminders are repetitive but critical
Pre-trip "know before you go" tips take hours to write per destination
Post-trip surveys get low response from generic requests
Multilingual customer service stretches small travel agency teams thin
Built around how Travel Agency teams actually work.
Native-language traveller communication
Confirm a Japanese traveller's itinerary in Japanese, a Polish family's trip in Polish. Build trust before they even leave.
Smart extraction for booking data
Pull Booking References (PNRs), Flight Numbers, Hotel Confirmations, Visa Status, Venue Locations, and Attendee Counts from incoming emails.
Empathetic tone for disruptions
Flight changes, cancellations, and travel issues need empathetic, solution-focused correspondence. Switch tones to match the situation.
Custom Templates for destination guides
Save "know before you go" templates per destination. Update once, applies to all future travellers heading there.
Every common Travel Agency email, drafted in one click.
Pre-configured email scenarios from Kerna's add-on, tuned for your field.
Turn incoming email into structured data.
Kerna pulls the fields that matter from messages you receive — straight into Calendar and Tasks.
Frequently asked questions
Does Kerna integrate with our GDS (Sabre, Amadeus)?
Kerna runs inside Gmail. Booking details from your GDS can be pasted into the compose flow; Kerna handles the writing. No direct GDS integration is needed.
How does it handle group bookings or corporate travel?
These require more careful drafting. Use Custom Templates for standard corporate travel scenarios — Kerna fills in trip-specific details while preserving your standard policies and contact information.
Can it generate communications in destination languages?
Yes. Confirming a trip to Italy in Italian, a Japan tour in Japanese — all native-quality. Use this to elevate the perceived service quality of your agency.
Is this suitable for small agencies or only large ones?
Particularly useful for small agencies. Solo travel agents or 2-3 person teams get the most value — Kerna effectively adds language coverage and writing speed without hiring.
Ready to upgrade your Travel Agency email workflow?
Free to install. Free to try. No credit card required.