Booking requests, changes and supplier invoices, sorted and answered
Kerna sorts the agency inbox into booking requests, changes and cancellations, suppliers, traveller support and payments, reads booking confirmations, itineraries and supplier invoices, and drafts each reply for you to check.
Sorted into your categories
Booking confirmation
The email Travel Agency teams work through every day
Booking requests, changes and supplier confirmations arrive in one inbox, across time zones
Confirmations and itineraries arrive as PDFs whose references and dates someone retypes
A cancellation needs the booking reference and the supplier before anyone can act
Travellers write in their own language
Supplier invoices need checking line by line against the booking
When agents share one mailbox, a traveller hears twice or not at all
Your Travel Agency inbox, sorted the way you sort it
Kerna starts you with five categories built for this industry and hands them to you in your own language. Rename them, rewrite them, or add one of your own. Nothing is fixed and nothing is saved until you say so.
The Travel Agency documents Kerna already recognises
Five document types with the fields already named, so the first extraction works before you have configured anything. Add your own fields on top. Gmail exports to Google Sheets, Outlook to Excel, a new file every time.
Booking confirmation
15 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Itinerary
11 fieldsPlus one row per line: Activity, Time, Duration, Location, Owner, Notes
Supplier invoice
19 fieldsPlus one row per line: Description, Item code, Quantity, Unit price, Discount, Net amount
Travel insurance policy
12 fieldsVisa or passport document
10 fieldsRun it on the next Travel Agency document that arrives
Free to start, in the inbox you already use. Gmail exports to Google Sheets, Outlook exports to Excel and can take every attachment on a message in one pass.
From the email that arrives to the work that's done.
Bookings and itineraries, field by field
Booking confirmations, itineraries, supplier invoices and travel insurance policies, with the fields already named. Gmail exports to Google Sheets, Outlook to Excel.
Replies in the traveller's language
Kerna detects the language of the message and drafts the reply in it, in any of 45 languages. You check it and send it.
Travel dates into the calendar
Dates found in an email go to the calendar when you choose to, with a warning if they clash.
One agent on each email (Outlook)
In an Outlook shared mailbox, everyone on your Kerna team sees who is handling each email, where it stands, and when a colleague is already replying. Business and Enterprise.
The Travel Agency emails you send most, drafted from a short brief
Ten starting topics from the add-on, in any of 45 languages and the tone you choose. You read every draft before it goes.
Frequently asked questions
Does Kerna connect to our GDS?
Not directly. Kerna works inside Gmail and Outlook. Extracted fields export to Google Sheets from Gmail or to Excel from Outlook, and in Outlook, Send to passes a checked form to Make, Zapier or Power Automate, where your automation takes it on.
How does it handle group bookings?
It reads the booking reference, the dates and the party size off confirmations, and drafts the reply from the whole thread.
Can it reply in the destination language?
Kerna drafts in any of 45 languages. It detects the language of the message, or you choose the language of the reply.
Is it suitable for a small agency?
Yes. Starter is free for one mailbox, with no card; Business and Enterprise add team seats.
Start with what's in your inbox today
Free to install. Free to try. No credit card required.